{ "version": "2026-10-12-testers-link", "digest": "32c1bf4f09aebbeed134b743fc2aa3a8c0250ead7f1d8e1c6f9fe4dae5627467", "documents": [ { "slug": "terms", "navLabel": "Terms of Service", "title": "Terms of Service", "summary": "The agreement that governs your use of Axiom. Please read it carefully — it includes important limitations of our liability, an \"authorized access only\" rule, and a binding arbitration clause with a class-action waiver.", "lastUpdated": "October 12, 2026", "effective": "October 12, 2026", "sections": [ { "heading": "1. Agreement to these Terms", "blocks": [ { "kind": "p", "text": "Axiom is operated by Andrew English, an individual sole proprietor doing business as Axiom. The contracting party for the software Service is Andrew English; Axiom is a brand, not a separate corporation or limited liability company. For purchases sold through Link using Stripe Managed Payments, Link is the merchant of record and its payment terms also apply. Contact: Ace@englishfamily.us. Throughout these documents, \"you\" and \"your\" refer to the customer or authorized user." }, { "kind": "p", "text": "These Terms of Service (the \"Terms\") are a legally binding agreement between you and Andrew English and govern your access to and use of the Axiom software, applications, websites, and related services (collectively, the \"Service\"). When you affirmatively accept these Terms before using the Service or by affirmatively clicking an acceptance control you agree to be bound by these Terms, our **Privacy Policy**, our **Acceptable Use Policy**, and our **Cookie Policy**, each of which is incorporated here by reference." }, { "kind": "p", "text": "**If you do not agree to these Terms, do not download, install, access, or use the Service.** If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and \"you\" refers to that organization." } ] }, { "heading": "2. Eligibility", "blocks": [ { "kind": "p", "text": "You must be at least 18 years old and able to form a legally binding contract to use the Service. The Service is not directed to, and may not be used by, anyone under 18. By using the Service, you represent and warrant that you meet these requirements and that your use of the Service does not violate any applicable law or regulation." } ] }, { "heading": "3. What the Service is", "blocks": [ { "kind": "p", "text": "Axiom is a general-purpose tool that lets you view and control a computer or device remotely, and that streams video, audio, input, and related data between devices you connect. The Service can be used for productivity, remote work, remote gaming, IT support, and similar purposes." }, { "kind": "p", "text": "Axiom is a **neutral technology tool**. Like a telephone, a web browser, or any general-purpose networking software, it can be used for many purposes. We do not control, monitor, direct, or take responsibility for how you or anyone else uses the Service, or for the devices, networks, content, or data you access through it. Section 8 (Authorized Access Only) and Section 13 (Disclaimer of Usage) describe your responsibilities and the limits of ours." } ] }, { "heading": "4. Early access and changes to the Service", "blocks": [ { "kind": "p", "text": "The Service is in early access and may contain bugs or interruptions. Back up important work and test compatibility on Free before purchasing. Performance depends on your host, browser, drivers, and network; stated resolution, frame rates, and relay speeds are maximum supported limits, not guaranteed results." }, { "kind": "p", "text": "We may develop or retire features, but will not materially reduce a prepaid service without appropriate notice and a remedy. If we discontinue your paid service or cannot supply a material prepaid feature, you may cancel and request a prorated refund of the unused affected period. Urgent security or legal restrictions may require immediate changes. Statutory rights remain unaffected." } ] }, { "heading": "5. Your account and security", "blocks": [ { "kind": "p", "text": "Some features require an account, which is provided through our authentication provider. You are responsible for (a) providing accurate account information, (b) safeguarding your credentials, device IDs, connection passwords, and authentication factors, and (c) all activity that occurs under your account or your devices. You must notify us promptly at Ace@englishfamily.us if you suspect any unauthorized access or use. We are not liable for any loss arising from your failure to keep your credentials secure." } ] }, { "heading": "6. License to use the software", "blocks": [ { "kind": "p", "text": "Subject to your compliance with these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to download and use the Axiom software for your personal or internal business use. All rights not expressly granted are reserved. Third-party open-source components remain governed by their own licenses; these restrictions do not limit rights granted by those licenses or by mandatory law. Notices are available at /legal/third-party-notices.txt and with applicable distributions." }, { "kind": "h3", "text": "You shall not, and shall not permit any third party to:" }, { "kind": "list", "items": [ "rent, lease, lend, sell, redistribute, host as a service, or sublicense the Service or any part of it, except as we expressly permit in writing;", "modify, adapt, translate, or create derivative works of the Service;", "reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent this restriction is prohibited by applicable law;", "remove, alter, or obscure any copyright, trademark, or other proprietary-rights notice;", "circumvent, disable, or interfere with security, licensing, rate-limiting, or authentication features; or", "use the Service in any manner that violates these Terms, the Acceptable Use Policy, or any applicable law or regulation." ] } ] }, { "heading": "7. Third-party services", "blocks": [ { "kind": "p", "text": "The Service relies on third-party providers for functions such as authentication, payment processing, analytics, hosting, and network relay (for example, TURN/STUN relay servers). Your use of those functions may also be subject to the providers' own terms and privacy policies. We are not responsible for third-party services, and their availability is outside our control." } ] }, { "heading": "8. Authorized access only — your core responsibility", "blocks": [ { "kind": "note", "text": "This is the most important obligation in these Terms. Read it carefully." }, { "kind": "p", "text": "You may use the Service **only** to access or control (a) devices that you own or lawfully possess, or (b) devices for which you have the express, informed, and current authorization of the device's owner and of any person whose data or privacy may be affected. You are solely responsible for obtaining and maintaining all necessary rights, consents, licenses, and permissions before connecting to any device." }, { "kind": "p", "text": "You must not use the Service to gain or attempt to gain unauthorized access to any device, account, network, or data; to conduct hidden or covert surveillance; to install or operate the Service on a person's device without their knowledge and consent; or in any way that violates the privacy, security, or legal rights of others. Your use of the Service must at all times comply with our **Acceptable Use Policy**, which is incorporated into these Terms, and with all applicable laws, including computer-misuse, wiretapping, surveillance, consumer-protection, and data-protection laws." }, { "kind": "p", "text": "We may, but are not obligated to, investigate and take action (including suspension or termination and cooperation with law enforcement) in response to suspected violations. You are responsible for your use of the Service even if we do not act." } ] }, { "heading": "9. Payments, subscriptions, and refunds", "blocks": [ { "kind": "p", "text": "Paid plans are sold by **Andrew English, doing business as Axiom**. Current monthly prices, plan limits, tax, and any immediate charge appear before payment. Base prices are quoted in U.S. dollars. Stripe Managed Payments may offer local-currency payment; the final amount and currency are shown before confirmation. Link acts as merchant of record for Managed Payments purchases and handles payment-related support and indirect tax in supported markets. You may manage subscriptions in our billing portal or your Link account. We retain a versioned record of the agreement and affirmative recurring-payment consent; saving or printing the billing acknowledgment keeps your own copy." }, { "kind": "p", "text": "**Subscriptions renew automatically each month until cancelled.** By affirmatively confirming checkout, you authorize recurring monthly charges to your chosen payment method at the disclosed price plus applicable tax. There is no free trial or annual commitment in the current monthly plans. Each renewal begins a new billing period." }, { "kind": "p", "text": "**Cancel online at any time:** sign in, open Settings > Plans & billing > Manage subscription, and cancel in the billing portal. If you cannot sign in or the portal fails, email Ace@englishfamily.us from your account address with your cancellation request; we will stop further renewals upon verifying ownership, effective as of your request. You need not call or complete a retention offer. Ordinary cancellation leaves access until the paid period ends and does not refund the current period. Request confirmation and retain it. Cancelling a subscription does not by itself delete your account." }, { "kind": "p", "text": "The portal discloses plan-change charges, credits, and effective dates before confirmation. No undisclosed charge or automatic paid upgrade is authorized. We do not charge separate usage overages: reaching an enforced quota may limit or end connections. Review the comparison table for shared workspace allowances, relay limits, and session ceilings. Pro has unlimited aggregate connected time with a 12-hour limit per session; Gaming and Edge have no session ceiling. File transfer and recording are unavailable in this release. Custom key bindings are an announced feature, not a purchased entitlement." }, { "kind": "p", "text": "Routine cancellation does not provide partial-period refunds. Contact Ace@englishfamily.us promptly about duplicate, unauthorized, or incorrect charges, material service failures, or prepaid service we discontinue; verified duplicate or erroneous charges are refunded and discontinued prepaid service is refunded proportionately. This does not limit statutory refund, withdrawal, warranty, or payment-dispute rights, or any additional refund support offered by Link for Managed Payments purchases. Where local law gives a cooling-off period, request withdrawal through the same email; starting a session alone does not waive that right." }, { "kind": "p", "text": "Edge includes access to the advertised available relay service. A new regional deployment requires a separate written feasibility confirmation and delivery estimate before it is a binding location commitment. We will not represent an unconfirmed regional deployment as delivered. If an agreed material location cannot be supplied, you may cancel and request the unused affected prepaid amount." }, { "kind": "p", "text": "We will give legally required advance notice of price changes and renewal reminders. For a price increase, we will seek your affirmative agreement before charging the higher amount; without it we may continue the old price or end renewal with notice. We will not rely on silence to authorize a higher charge. Material subscription changes are communicated directly in a form you can retain. Tax is collected where required after our tax obligations have been determined; nothing here transfers our seller obligations to you." } ] }, { "heading": "10. Intellectual property", "blocks": [ { "kind": "p", "text": "The Service, including all software, code, designs, text, graphics, logos, and the Axiom name and marks, is owned by Andrew English and the applicable licensors and is protected by intellectual-property laws. These Terms do not transfer any ownership rights to you. You retain ownership of the data and content you transmit through the Service; you grant us only the limited rights necessary to operate, secure, and provide the Service to you." } ] }, { "heading": "11. Feedback", "blocks": [ { "kind": "p", "text": "If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation or compensation to you." } ] }, { "heading": "12. Privacy", "blocks": [ { "kind": "p", "text": "Our **Privacy Policy** explains what information we collect and how we handle it, and our **Cookie Policy** explains our use of cookies and similar technologies. By using the Service you acknowledge those practices." } ] }, { "heading": "13. Disclaimer of usage — the Service is a tool", "blocks": [ { "kind": "p", "text": "Axiom, being remote-access and remote-control software, can facilitate a wide range of activities, both legitimate and otherwise. **It is a tool and does not inherently endorse, encourage, or condone any specific use.** We do not monitor, screen, or exercise editorial control over the sessions, devices, content, or conduct of users. To the maximum extent permitted by law, we expressly disclaim any responsibility or liability for any damages, losses, or consequences arising from any use or misuse of the Service by you or any third party, including any unauthorized access, surveillance, data loss, or unlawful activity. You are solely responsible for your use of the Service and for ensuring that your use is lawful and authorized. This Section is in addition to, and does not limit, Sections 14 (Disclaimers), 15 (Limitation of Liability), and 16 (Indemnification)." } ] }, { "heading": "14. Disclaimer of warranties", "blocks": [ { "kind": "p", "text": "**THE SERVICE IS PROVIDED \"AS IS\" AND \"AS AVAILABLE,\" WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.** To the maximum extent permitted by law, we and our licensors and suppliers disclaim all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, secure, error-free, or free of harmful components, that defects will be corrected, or that the Service will meet your requirements. Any material downloaded or otherwise obtained through the Service is accessed at your own risk." }, { "kind": "p", "text": "Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you." } ] }, { "heading": "15. Limitation of liability", "blocks": [ { "kind": "p", "text": "**TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ANDREW ENGLISH OR ITS LICENSORS OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.**" }, { "kind": "p", "text": "**OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).** These limitations apply even if a remedy fails of its essential purpose." }, { "kind": "p", "text": "These exclusions do not limit liability that cannot legally be excluded, including applicable liability for fraud, willful misconduct, gross negligence, death or personal injury, mandatory consumer rights, or required refunds. Where a limitation is unlawful, mandatory law controls." } ] }, { "heading": "16. Indemnification", "blocks": [ { "kind": "p", "text": "To the extent permitted by applicable law, you are responsible for third-party claims caused by your unlawful or unauthorized use, your infringement of third-party rights, or your material breach of these Terms. You will indemnify Andrew English for resulting reasonable losses and legal costs. This does not require you to indemnify us for our own negligence, wrongdoing, or breach, and does not override non-waivable consumer rights. We will notify you promptly of a claim, allow reasonable participation in its defense, and not agree to a settlement imposing obligations on you without your consent." } ] }, { "heading": "17. Suspension and termination", "blocks": [ { "kind": "p", "text": "We may suspend or terminate access where reasonably necessary to address a material violation, unauthorized access, fraud, a security threat, or a legal requirement. When safe and lawful, we will explain the reason and give an opportunity to resolve it. You may challenge a restriction through Ace@englishfamily.us. Ordinary business discontinuation of prepaid service entitles you to a prorated refund of the unused affected period. We will not charge for renewals after termination. Suspension does not remove access to cancellation or support. Rights and duties intended to survive termination remain effective." } ] }, { "heading": "18. Export controls and sanctions", "blocks": [ { "kind": "p", "text": "You may not use, export, re-export, or transfer the Service where that transaction is prohibited by applicable U.S. export-control or sanctions laws or other applicable law. Do not use the Service on behalf of a blocked person or for a prohibited end use. We may restrict availability to comply with law. This provision does not impose a blanket restriction based solely on nationality where the transaction is otherwise lawful." } ] }, { "heading": "19. High-risk uses excluded", "blocks": [ { "kind": "p", "text": "The Service is not designed or intended for use in hazardous or high-risk environments requiring fail-safe performance, such as the operation of nuclear facilities, aircraft navigation or communication systems, air-traffic control, life-support or medical devices, or weapons systems, in which the failure of the Service could lead directly to death, personal injury, or severe physical or environmental damage. You must not use the Service for any such purpose." } ] }, { "heading": "20. Copyright / DMCA", "blocks": [ { "kind": "p", "text": "We respond to notices of alleged copyright infringement as described in our **DMCA & Copyright Policy**. If you believe content transmitted through the Service infringes your copyright, please follow the process described there." } ] }, { "heading": "21. Governing law", "blocks": [ { "kind": "p", "text": "New York law governs these Terms, subject to mandatory protections of the jurisdiction in which you reside. Subject to Section 22, disputes may be brought in the state or federal courts in New York County, New York. This does not deprive a consumer of a non-waivable right to bring a claim in a local court or of mandatory local consumer protections. The UN Convention on Contracts for the International Sale of Goods does not apply." } ] }, { "heading": "22. Dispute resolution — binding arbitration and class-action waiver", "blocks": [ { "kind": "p", "text": "**PLEASE READ: this section provides individual arbitration where enforceable and includes an opt-out right.** Contact Ace@englishfamily.us first so we can attempt to resolve a dispute within 30 days. This informal process does not prevent urgent relief, a complaint to a regulator, or a claim before a limitation period expires." }, { "kind": "p", "text": "Unless you opt out, covered disputes will be resolved by individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and due-process standards, available at https://www.adr.org/consumer. The Federal Arbitration Act governs this agreement. Any required consumer-clause registration, business fees, and compliance with AAA requirements are our responsibility. You pay no more than the consumer filing fee permitted by those rules; we pay the business costs and any amount required by law or to avoid prohibitive costs." }, { "kind": "p", "text": "You may choose a remote hearing or a hearing reasonably accessible to your residence as provided by the rules. Either party may use an eligible small-claims court. The arbitrator may award individual relief a court could award; judgment may be entered in a competent court. Claims for public injunctive relief, other non-arbitrable claims, and rights that cannot legally be waived remain available in court. If AAA declines administration because of our failure to comply, you may proceed in court and we will not compel an alternative forum." }, { "kind": "p", "text": "Where lawful, covered arbitration is individual, not a class or representative proceeding; the arbitrator may not consolidate unrelated customers without consent. Any class or jury-trial waiver applies only as legally enforceable and does not limit regulators or non-waivable public remedies. If a waiver is invalid, the affected claim may proceed in court without invalidating the remaining Terms." }, { "kind": "p", "text": "**Opt out within 30 days of first affirmatively accepting these Terms:** email Ace@englishfamily.us with your name, account email, and a statement that you opt out of arbitration. Opting out carries no penalty and leaves the rest of these Terms in effect. A later policy update will not revoke an existing opt-out or retroactively apply arbitration to an existing dispute." } ] }, { "heading": "23. Changes to these Terms", "blocks": [ { "kind": "p", "text": "We will identify revisions by version and date and notify affected customers directly of material changes in advance where required. New material payment or dispute-resolution obligations require any affirmative agreement mandated by law. Changes do not retroactively remove accrued rights or resolve an existing dispute under new rules. If you decline a materially reduced prepaid service, contact Ace@englishfamily.us for cancellation and the unused affected prepaid amount. Statutory rights always prevail over these Terms." } ] }, { "heading": "24. Miscellaneous", "blocks": [ { "kind": "list", "items": [ "Entire agreement. These Terms, together with the policies incorporated by reference, are the entire agreement between you and us regarding the Service and supersede all prior understandings.", "Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be enforced to the maximum extent permitted.", "No waiver. Our failure to enforce any right or provision is not a waiver of it.", "Assignment. You may not assign these Terms without our prior written consent; we may assign them freely, including in connection with a merger, acquisition, or sale of assets.", "Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.", "No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.", "Relationship. These Terms do not create any partnership, joint venture, agency, or employment relationship.", "Notices. We may provide notices to you by email, through the Service, or by posting on the website; you may contact us at the email below." ] } ] }, { "heading": "25. Contact", "blocks": [ { "kind": "p", "text": "Questions about these Terms? Contact us at Ace@englishfamily.us. General information about Axiom is available at https://www.axiomremote.com." } ] } ] }, { "slug": "privacy", "navLabel": "Privacy Policy", "title": "Privacy Policy", "summary": "How Axiom collects, uses, shares, and protects your information — and the choices and rights you have. We collect as little as we reasonably can, and we do not sell your personal information.", "lastUpdated": "October 12, 2026", "effective": "October 12, 2026", "sections": [ { "heading": "1. Overview", "blocks": [ { "kind": "p", "text": "Axiom is operated by Andrew English, an individual sole proprietor doing business as Axiom. The contracting party for the software Service is Andrew English; Axiom is a brand, not a separate corporation or limited liability company. For purchases sold through Link using Stripe Managed Payments, Link is the merchant of record and its payment terms also apply. Contact: Ace@englishfamily.us. Throughout these documents, \"you\" and \"your\" refer to the customer or authorized user." }, { "kind": "p", "text": "This notice describes our actual data practices; it is not a certification of legal compliance. Andrew English is responsible for account and service data. When an organization uses Axiom to access other people's data, it is responsible for its authority and notices to those people; contact us about a data-processing agreement before using the service for regulated or organizational personal data." } ] }, { "heading": "2. A note about your remote sessions", "blocks": [ { "kind": "p", "text": "Screen video, audio, input, and supported clipboard data travel between your connected devices with encryption in transit. TURN relays forward encrypted traffic rather than decrypting its media payload. Our current release does not provide session recording or file-transfer uploads. We do not operate session-replay analytics. These statements do not cover screenshots, recordings, or copies made independently by a participant or by other software on their device." }, { "kind": "p", "text": "We process connection metadata and signaling necessary to authenticate, route, meter, and secure sessions, including addresses, device and session identifiers, timestamps, duration, bandwidth, and connection state. Authorized support diagnostics are separate from session media. Protect your host and viewer devices and get permission from everyone whose privacy or data may be affected, including before enabling audio." } ] }, { "heading": "3. Information we collect", "blocks": [ { "kind": "h3", "text": "Information you provide" }, { "kind": "list", "items": [ "Account information — such as your email address and authentication details, handled through our third-party authentication provider when you create an account.", "Waitlist / marketing information — the email address (and any details) you submit to join the waitlist or contact us.", "Payment information — if you purchase a paid plan, our third-party payment processor collects and processes your payment details. We do not store full card numbers; we receive limited billing metadata (such as the last four digits, card brand, and billing country).", "Support communications — information you include when you contact us, such as your email and the contents of your message, and structured diagnostics you choose to submit. Diagnostics can include app and Windows versions, hardware and driver information, connection performance samples, and bounded error events. They are stored separately with restricted operator access, encryption, expiry, and deletion controls. They are not intended to contain screenshots, passwords, clipboard contents, or keystrokes; avoid including those in support messages." ] }, { "kind": "h3", "text": "Information we collect automatically" }, { "kind": "list", "items": [ "Connection and session metadata — to establish and secure connections and to operate the Service, we process technical data such as IP addresses of connecting devices, device identifiers (device IDs), device and system statistics (for example, operating system, CPU type, and screen resolution), and the time, duration, and status of sessions.", "Security and audit logs — we keep security-relevant logs of security-relevant events (such as device enrollment and connection attempts) to protect the Service and investigate abuse.", "Website and product analytics — we use analytics tools (see our Cookie Policy) to understand usage, such as pages visited, referring URL, approximate location derived from IP, device/browser type, and interactions. Some of this is collected via cookies and similar technologies.", "Marketing attribution — only after optional analytics consent, we store campaign parameters (such as UTM tags and ad-click identifiers) and a randomly generated client identifier in your browser's local storage to understand which campaigns bring visitors to us." ] } ] }, { "heading": "4. How we use information", "blocks": [ { "kind": "list", "items": [ "To provide, operate, secure, maintain, and improve the Service;", "To establish and relay connections between your devices;", "To create and manage your account and process payments;", "To communicate with you about the Service, respond to support requests, and send waitlist and product updates you have asked for;", "To detect, prevent, and investigate fraud, abuse, security incidents, and violations of our Terms and Acceptable Use Policy;", "To understand usage and improve our product and marketing; and", "To comply with legal obligations and enforce our agreements." ] }, { "kind": "p", "text": "Where GDPR applies, our legal bases are: performance of a contract (to provide the Service you request); legitimate interests (to secure, operate, and improve the Service and prevent abuse); consent (for non-essential cookies and certain marketing, which you may withdraw at any time); and legal obligation." } ] }, { "heading": "5. Cookies and similar technologies", "blocks": [ { "kind": "p", "text": "We and our providers use cookies, local storage, and similar technologies for essential functions (such as keeping you signed in), analytics, and measuring marketing. You can control non-essential cookies through our cookie banner and your browser settings. See our **Cookie Policy** for details." } ] }, { "heading": "6. How we share information", "blocks": [ { "kind": "p", "text": "We do not sell personal information or use it for cross-context behavioral advertising. Providers include Clerk for identity and account access, Stripe for billing and fraud prevention, Vercel for the website and optional website analytics, PostHog for optional product analytics, and our hosting, database, and relay providers for operating the service. The exact infrastructure and regions may change; request the current vendor inventory at Ace@englishfamily.us. Optional analytics are enabled only after opt-in and disabled by withdrawal, Do Not Track, or Global Privacy Control." }, { "kind": "p", "text": "Providers receive information needed for their functions. Payment and authentication providers may also have independent legal, security, and fraud-prevention purposes under their own notices; we do not claim that every provider acts exclusively as our processor. We may disclose limited information when legally required, to investigate abuse or protect people, in a lawful business transfer with appropriate protections, or at your direction." } ] }, { "heading": "7. International data transfers", "blocks": [ { "kind": "p", "text": "The Service and providers may process information in the United States and other countries. Before offering service in a jurisdiction that requires transfer safeguards, we must establish the applicable contractual and organizational safeguards. We do not represent that merely using this website waives your data rights or establishes a lawful transfer mechanism. Contact Ace@englishfamily.us about processing regions and transfer terms before transmitting regulated information." } ] }, { "heading": "8. Data retention", "blocks": [ { "kind": "p", "text": "Account and device records are retained while needed to provide and secure your account. Session metadata history depends on the published plan history limit; that display limit does not mean billing or security records are deleted at the same time. Billing consent records preserve the terms and disclosures you accepted and are retained for at least three years and at least one year after the subscription ends, whichever is later, and longer where needed for tax, disputes, or legal holds." }, { "kind": "p", "text": "Support diagnostics use a separate expiry and deletion process: the report expiry is displayed in the support interface; expired or user-deleted reports are removed by its retention job. Optional marketing attribution is removed from this browser when you withdraw analytics consent. Vendor retention, backups, and security or tax records may have different periods. Ask Ace@englishfamily.us for your applicable retention or deletion status; account deletion does not erase records we must lawfully retain." } ] }, { "heading": "9. Security", "blocks": [ { "kind": "p", "text": "We use technical and organizational measures designed to protect information, including encryption of session traffic in transit, access controls, and security logging. However, no method of transmission or storage is completely secure. Given the nature of the internet, we cannot guarantee absolute security, and you use the Service at your own risk. You are responsible for keeping your credentials, device IDs, and connection passwords secure." } ] }, { "heading": "10. Your rights and choices", "blocks": [ { "kind": "p", "text": "Depending on applicable law, you may request access, correction, deletion, portability, restriction or objection, withdrawal of consent, and an appeal of a rights decision. Send requests to Ace@englishfamily.us. We verify ownership proportionately and respond within the applicable statutory deadline; we will explain an extension or refusal and any available appeal. You may complain to a competent data-protection or consumer authority. We do not discriminate for exercising protected rights." }, { "kind": "p", "text": "Use **Cookie settings** in the footer to accept, decline, or withdraw optional analytics at any time, including after earlier acceptance. Browser Do Not Track and Global Privacy Control keep optional analytics off. Necessary sign-in, security, and consent-preference storage remain. Optional analytics do not collect session media, and we omit URL query strings from collected page addresses. Marketing email consent is separate from contract acceptance and can be withdrawn by reply or unsubscribe." } ] }, { "heading": "11. Children's privacy", "blocks": [ { "kind": "p", "text": "The Service is not directed to children and is intended only for users 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us personal information, contact us at Ace@englishfamily.us and we will delete it." } ] }, { "heading": "12. Third-party sites and services", "blocks": [ { "kind": "p", "text": "The Service may link to or rely on third-party websites and services that we do not control. Their privacy practices are governed by their own policies, and we are not responsible for them." } ] }, { "heading": "13. Changes to this Policy", "blocks": [ { "kind": "p", "text": "We will date policy revisions and give affected customers appropriate notice of material changes. We will seek new consent when required before materially changing consent-based processing. A privacy notice describes processing and does not waive your rights through continued use." } ] }, { "heading": "14. Contact us", "blocks": [ { "kind": "p", "text": "For privacy questions or to exercise your rights, contact Axiom at Ace@englishfamily.us." } ] } ] }, { "slug": "cookies", "navLabel": "Cookie Policy", "title": "Cookie Policy", "summary": "What cookies and similar technologies Axiom uses, why, and how you can control them.", "lastUpdated": "October 12, 2026", "effective": "October 12, 2026", "sections": [ { "heading": "1. What this policy covers", "blocks": [ { "kind": "p", "text": "This Cookie Policy explains how Axiom uses cookies and similar technologies (such as browser local storage and pixels) on our websites and applications. It should be read together with our **Privacy Policy**." } ] }, { "heading": "2. What are cookies and similar technologies?", "blocks": [ { "kind": "p", "text": "Cookies are small text files stored on your device by your browser. \"Local storage\" is a similar browser mechanism used to store small amounts of data. These technologies let a website remember your actions and preferences, keep you signed in, and understand how the site is used. Cookies may be set by us (\"first-party\") or by third-party providers (\"third-party\")." } ] }, { "heading": "3. Categories of cookies we use", "blocks": [ { "kind": "p", "text": "Necessary storage supports Clerk authentication, fraud prevention where Stripe is used, security, and your saved cookie preference (axiom.cookie-consent.v1). These functions remain available when optional analytics are declined." }, { "kind": "p", "text": "Optional analytics use PostHog and Vercel only after affirmative opt-in. Product session replay and automatic interaction capture are disabled. Optional marketing attribution (axiom.marketing-attribution.v1) stores campaign tags and a random client ID only after the same opt-in. The landing page address excludes its query string and the stored referral excludes paths and queries. This is not used to build cross-company advertising profiles." }, { "kind": "p", "text": "The saved preference and marketing attribution are browser local storage, not ordinary cookies with an automatic expiry; they remain until replaced, withdrawn, or cleared. Withdrawing removes Axiom's local marketing attribution and clears PostHog persistence where accessible. Our code checks consent again before transmitting optional events, including after an SDK has loaded." } ] }, { "heading": "4. How we control cookies through providers", "blocks": [ { "kind": "p", "text": "Clerk supplies necessary account authentication. Stripe supplies payment and fraud-prevention functions when you deliberately open checkout or the billing portal. PostHog and Vercel optional analytics are gated by your choice. Provider notices describe their own necessary functions. Declining optional analytics does not restrict core remote-access features or billing cancellation." } ] }, { "heading": "5. Your choices", "blocks": [ { "kind": "p", "text": "Choose Accept or Decline in the banner. Reopen **Cookie settings** in the footer to change your choice at any time; choosing Decline withdraws a prior acceptance immediately. Browser Global Privacy Control or Do Not Track overrides acceptance and keeps optional analytics off. Your choice applies to this browser; you may need to set it again on another device or after clearing storage." }, { "kind": "p", "text": "You can also delete cookies or local storage through your browser. Blocking necessary storage may prevent sign-in. Requests about previously collected analytics can be sent to Ace@englishfamily.us; withdrawing stops future consent-based collection but does not itself erase all previously collected vendor data." } ] }, { "heading": "6. Changes", "blocks": [ { "kind": "p", "text": "We may update this Cookie Policy as our technologies or legal obligations change. We will update the \"Last updated\" date above. Questions? Email Ace@englishfamily.us." } ] } ] }, { "slug": "acceptable-use", "navLabel": "Acceptable Use Policy", "title": "Acceptable Use Policy", "summary": "The rules for using Axiom responsibly. Because Axiom can control a computer remotely, these rules exist to prevent misuse. Violating them can get your access suspended and may be illegal.", "lastUpdated": "October 12, 2026", "effective": "October 12, 2026", "sections": [ { "heading": "1. Purpose", "blocks": [ { "kind": "p", "text": "This Acceptable Use Policy (the \"AUP\") is part of, and is incorporated into, our **Terms of Service**. It applies to everyone who uses Axiom. Axiom is powerful software that can view and control devices remotely; with that power comes responsibility. By using Axiom, you agree to these rules." } ] }, { "heading": "2. Authorized access only", "blocks": [ { "kind": "note", "text": "Only connect to devices you own or are clearly authorized to access." }, { "kind": "p", "text": "You may use Axiom only to access or control (a) devices you own or lawfully possess, or (b) devices you have been expressly and currently authorized to access by the device's owner and by anyone whose data or privacy could be affected. You are responsible for obtaining and keeping proof of that authorization. Where the law requires notice or consent before accessing someone's device or recording anyone, you must provide it." } ] }, { "heading": "3. Prohibited uses", "blocks": [ { "kind": "p", "text": "You must not use Axiom to:" }, { "kind": "list", "items": [ "gain or attempt to gain unauthorized access to any device, account, network, system, or data (hacking or intrusion);", "install, deploy, or operate the Service on any device without the knowledge and consent of its owner and users, including any form of hidden, covert, or deceptive installation;", "conduct covert surveillance or monitoring, including stalkerware, spyware, or spying on a partner, family member, employee, or anyone else without lawful authorization and any legally required consent;", "engage in fraud, phishing, social-engineering, or technical-support scams, or impersonate any person or organization;", "access, exfiltrate, alter, encrypt for ransom, or destroy data you are not authorized to handle;", "distribute malware, ransomware, or other harmful code, or use the Service as part of a botnet or command-and-control infrastructure;", "violate the privacy, publicity, intellectual-property, or other legal rights of any person;", "harass, threaten, defraud, defame, or harm others, or transmit unlawful, abusive, or infringing content;", "circumvent, disable, or interfere with the Service's security, authentication, licensing, or rate-limiting;", "use the Service to launch or facilitate denial-of-service attacks, port scanning, penetration testing without authorization, or other network abuse;", "use the Service for unauthorized cryptocurrency mining on devices you do not own;", "violate any applicable law or regulation, including computer-fraud, wiretapping, surveillance, export-control, sanctions, consumer-protection, and data-protection laws; or", "use the Service in high-risk or life-critical systems as described in our Terms." ] } ] }, { "heading": "4. Your responsibilities", "blocks": [ { "kind": "list", "items": [ "Keep your account credentials, device IDs, and connection passwords secure and confidential.", "Use strong, unique connection passwords and enable available security features.", "Ensure that anyone you allow to use your account or devices also follows this AUP.", "Comply with all laws that apply to you and to the people and devices you connect to." ] } ] }, { "heading": "5. The Service is a neutral tool", "blocks": [ { "kind": "p", "text": "Axiom is a general-purpose tool. We do not monitor or control how you use it, and we do not endorse or take responsibility for your use. You are solely responsible for your conduct and for ensuring your use is lawful and authorized. This does not limit our right to enforce this AUP." } ] }, { "heading": "6. Enforcement and reporting", "blocks": [ { "kind": "p", "text": "We may investigate suspected violations and may suspend or terminate access, remove content, and cooperate with law enforcement, with or without notice. We are not obligated to monitor use, and our decision not to act in any instance does not waive our right to act later. To report abuse or a violation of this AUP, email Ace@englishfamily.us with details." } ] } ] }, { "slug": "dmca", "navLabel": "DMCA & Copyright", "title": "DMCA & Copyright Policy", "summary": "How to report alleged copyright infringement involving Axiom, and our repeat-infringer policy.", "lastUpdated": "October 12, 2026", "effective": "October 12, 2026", "sections": [ { "heading": "1. Our policy", "blocks": [ { "kind": "p", "text": "Axiom respects the intellectual-property rights of others and expects users to do the same. Our published email is a copyright contact and does not by itself establish registration of a statutory DMCA designated agent. We respond to clear notices of alleged copyright infringement that comply with the U.S. Digital Millennium Copyright Act (DMCA). Note that Axiom is a real-time remote-access tool and generally does not host or store user content; where we can act on a valid notice, we will." } ] }, { "heading": "2. Reporting alleged infringement", "blocks": [ { "kind": "p", "text": "If you believe your copyrighted work has been used in a way that constitutes infringement, send a written notice to our copyright contact at Ace@englishfamily.us with the subject line \"DMCA Notice,\" including:" }, { "kind": "list", "items": [ "your physical or electronic signature;", "identification of the copyrighted work you claim has been infringed;", "identification of the material claimed to be infringing and information reasonably sufficient to let us locate it;", "your contact information (address, telephone number, and email);", "a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and", "a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf." ] } ] }, { "heading": "3. Counter-notice", "blocks": [ { "kind": "p", "text": "If you believe material was removed or disabled by mistake or misidentification, you may send a counter-notice to Ace@englishfamily.us that includes your signature; identification of the material and its former location; a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification; your contact information; and your consent to the jurisdiction of the federal court for your district (or, if outside the U.S., any U.S. federal judicial district in which the service provider may be found) and to accept service of process from the party who filed the original notice." } ] }, { "heading": "4. Repeat infringers", "blocks": [ { "kind": "p", "text": "In appropriate circumstances, we will suspend or terminate the accounts of users who are determined to be repeat infringers. Filing a false notice or counter-notice may result in liability under Section 512(f) of the DMCA." } ] } ] } ] }