Terms of Service

1. Agreement to these Terms

Axiom is operated by Andrew English, an individual sole proprietor doing business as Axiom. The contracting party for the software Service is Andrew English; Axiom is a brand, not a separate corporation or limited liability company. For purchases sold through Link using Stripe Managed Payments, Link is the merchant of record and its payment terms also apply. Contact: Ace@englishfamily.us. Throughout these documents, "you" and "your" refer to the customer or authorized user.

These Terms of Service (the "Terms") are a legally binding agreement between you and Andrew English and govern your access to and use of the Axiom software, applications, websites, and related services (collectively, the "Service"). When you affirmatively accept these Terms before using the Service or by affirmatively clicking an acceptance control you agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, and our Cookie Policy, each of which is incorporated here by reference.

If you do not agree to these Terms, do not download, install, access, or use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

2. Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Service. The Service is not directed to, and may not be used by, anyone under 18. By using the Service, you represent and warrant that you meet these requirements and that your use of the Service does not violate any applicable law or regulation.

3. What the Service is

Axiom is a general-purpose tool that lets you view and control a computer or device remotely, and that streams video, audio, input, and related data between devices you connect. The Service can be used for productivity, remote work, remote gaming, IT support, and similar purposes.

Axiom is a neutral technology tool. Like a telephone, a web browser, or any general-purpose networking software, it can be used for many purposes. We do not control, monitor, direct, or take responsibility for how you or anyone else uses the Service, or for the devices, networks, content, or data you access through it. Section 8 (Authorized Access Only) and Section 13 (Disclaimer of Usage) describe your responsibilities and the limits of ours.

4. Early access and changes to the Service

The Service is in early access and may contain bugs or interruptions. Back up important work and test compatibility on Free before purchasing. Performance depends on your host, browser, drivers, and network; stated resolution, frame rates, and relay speeds are maximum supported limits, not guaranteed results.

We may develop or retire features, but will not materially reduce a prepaid service without appropriate notice and a remedy. If we discontinue your paid service or cannot supply a material prepaid feature, you may cancel and request a prorated refund of the unused affected period. Urgent security or legal restrictions may require immediate changes. Statutory rights remain unaffected.

5. Your account and security

Some features require an account, which is provided through our authentication provider. You are responsible for (a) providing accurate account information, (b) safeguarding your credentials, device IDs, connection passwords, and authentication factors, and (c) all activity that occurs under your account or your devices. You must notify us promptly at Ace@englishfamily.us if you suspect any unauthorized access or use. We are not liable for any loss arising from your failure to keep your credentials secure.

6. License to use the software

Subject to your compliance with these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to download and use the Axiom software for your personal or internal business use. All rights not expressly granted are reserved. Third-party open-source components remain governed by their own licenses; these restrictions do not limit rights granted by those licenses or by mandatory law. Notices are available at /legal/third-party-notices.txt and with applicable distributions.

You shall not, and shall not permit any third party to:

• rent, lease, lend, sell, redistribute, host as a service, or sublicense the Service or any part of it, except as we expressly permit in writing;
• modify, adapt, translate, or create derivative works of the Service;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent this restriction is prohibited by applicable law;
• remove, alter, or obscure any copyright, trademark, or other proprietary-rights notice;
• circumvent, disable, or interfere with security, licensing, rate-limiting, or authentication features; or
• use the Service in any manner that violates these Terms, the Acceptable Use Policy, or any applicable law or regulation.

7. Third-party services

The Service relies on third-party providers for functions such as authentication, payment processing, analytics, hosting, and network relay (for example, TURN/STUN relay servers). Your use of those functions may also be subject to the providers' own terms and privacy policies. We are not responsible for third-party services, and their availability is outside our control.

8. Authorized access only — your core responsibility

This is the most important obligation in these Terms. Read it carefully.

You may use the Service only to access or control (a) devices that you own or lawfully possess, or (b) devices for which you have the express, informed, and current authorization of the device's owner and of any person whose data or privacy may be affected. You are solely responsible for obtaining and maintaining all necessary rights, consents, licenses, and permissions before connecting to any device.

You must not use the Service to gain or attempt to gain unauthorized access to any device, account, network, or data; to conduct hidden or covert surveillance; to install or operate the Service on a person's device without their knowledge and consent; or in any way that violates the privacy, security, or legal rights of others. Your use of the Service must at all times comply with our Acceptable Use Policy, which is incorporated into these Terms, and with all applicable laws, including computer-misuse, wiretapping, surveillance, consumer-protection, and data-protection laws.

We may, but are not obligated to, investigate and take action (including suspension or termination and cooperation with law enforcement) in response to suspected violations. You are responsible for your use of the Service even if we do not act.

9. Payments, subscriptions, and refunds

Paid plans are sold by Andrew English, doing business as Axiom. Current monthly prices, plan limits, tax, and any immediate charge appear before payment. Base prices are quoted in U.S. dollars. Stripe Managed Payments may offer local-currency payment; the final amount and currency are shown before confirmation. Link acts as merchant of record for Managed Payments purchases and handles payment-related support and indirect tax in supported markets. You may manage subscriptions in our billing portal or your Link account. We retain a versioned record of the agreement and affirmative recurring-payment consent; saving or printing the billing acknowledgment keeps your own copy.

Subscriptions renew automatically each month until cancelled. By affirmatively confirming checkout, you authorize recurring monthly charges to your chosen payment method at the disclosed price plus applicable tax. There is no free trial or annual commitment in the current monthly plans. Each renewal begins a new billing period.

Cancel online at any time: sign in, open Settings > Plans & billing > Manage subscription, and cancel in the billing portal. If you cannot sign in or the portal fails, email Ace@englishfamily.us from your account address with your cancellation request; we will stop further renewals upon verifying ownership, effective as of your request. You need not call or complete a retention offer. Ordinary cancellation leaves access until the paid period ends and does not refund the current period. Request confirmation and retain it. Cancelling a subscription does not by itself delete your account.

The portal discloses plan-change charges, credits, and effective dates before confirmation. No undisclosed charge or automatic paid upgrade is authorized. We do not charge separate usage overages: reaching an enforced quota may limit or end connections. Review the comparison table for shared workspace allowances, relay limits, and session ceilings. Pro has unlimited aggregate connected time with a 12-hour limit per session; Gaming and Edge have no session ceiling. File transfer and recording are unavailable in this release. Custom key bindings are an announced feature, not a purchased entitlement.

Routine cancellation does not provide partial-period refunds. Contact Ace@englishfamily.us promptly about duplicate, unauthorized, or incorrect charges, material service failures, or prepaid service we discontinue; verified duplicate or erroneous charges are refunded and discontinued prepaid service is refunded proportionately. This does not limit statutory refund, withdrawal, warranty, or payment-dispute rights, or any additional refund support offered by Link for Managed Payments purchases. Where local law gives a cooling-off period, request withdrawal through the same email; starting a session alone does not waive that right.

Edge includes access to the advertised available relay service. A new regional deployment requires a separate written feasibility confirmation and delivery estimate before it is a binding location commitment. We will not represent an unconfirmed regional deployment as delivered. If an agreed material location cannot be supplied, you may cancel and request the unused affected prepaid amount.

We will give legally required advance notice of price changes and renewal reminders. For a price increase, we will seek your affirmative agreement before charging the higher amount; without it we may continue the old price or end renewal with notice. We will not rely on silence to authorize a higher charge. Material subscription changes are communicated directly in a form you can retain. Tax is collected where required after our tax obligations have been determined; nothing here transfers our seller obligations to you.

10. Intellectual property

The Service, including all software, code, designs, text, graphics, logos, and the Axiom name and marks, is owned by Andrew English and the applicable licensors and is protected by intellectual-property laws. These Terms do not transfer any ownership rights to you. You retain ownership of the data and content you transmit through the Service; you grant us only the limited rights necessary to operate, secure, and provide the Service to you.

11. Feedback

If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation or compensation to you.

12. Privacy

Our Privacy Policy explains what information we collect and how we handle it, and our Cookie Policy explains our use of cookies and similar technologies. By using the Service you acknowledge those practices.

13. Disclaimer of usage — the Service is a tool

Axiom, being remote-access and remote-control software, can facilitate a wide range of activities, both legitimate and otherwise. It is a tool and does not inherently endorse, encourage, or condone any specific use. We do not monitor, screen, or exercise editorial control over the sessions, devices, content, or conduct of users. To the maximum extent permitted by law, we expressly disclaim any responsibility or liability for any damages, losses, or consequences arising from any use or misuse of the Service by you or any third party, including any unauthorized access, surveillance, data loss, or unlawful activity. You are solely responsible for your use of the Service and for ensuring that your use is lawful and authorized. This Section is in addition to, and does not limit, Sections 14 (Disclaimers), 15 (Limitation of Liability), and 16 (Indemnification).

14. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. To the maximum extent permitted by law, we and our licensors and suppliers disclaim all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, secure, error-free, or free of harmful components, that defects will be corrected, or that the Service will meet your requirements. Any material downloaded or otherwise obtained through the Service is accessed at your own risk.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ANDREW ENGLISH OR ITS LICENSORS OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). These limitations apply even if a remedy fails of its essential purpose.

These exclusions do not limit liability that cannot legally be excluded, including applicable liability for fraud, willful misconduct, gross negligence, death or personal injury, mandatory consumer rights, or required refunds. Where a limitation is unlawful, mandatory law controls.

16. Indemnification

To the extent permitted by applicable law, you are responsible for third-party claims caused by your unlawful or unauthorized use, your infringement of third-party rights, or your material breach of these Terms. You will indemnify Andrew English for resulting reasonable losses and legal costs. This does not require you to indemnify us for our own negligence, wrongdoing, or breach, and does not override non-waivable consumer rights. We will notify you promptly of a claim, allow reasonable participation in its defense, and not agree to a settlement imposing obligations on you without your consent.

17. Suspension and termination

We may suspend or terminate access where reasonably necessary to address a material violation, unauthorized access, fraud, a security threat, or a legal requirement. When safe and lawful, we will explain the reason and give an opportunity to resolve it. You may challenge a restriction through Ace@englishfamily.us. Ordinary business discontinuation of prepaid service entitles you to a prorated refund of the unused affected period. We will not charge for renewals after termination. Suspension does not remove access to cancellation or support. Rights and duties intended to survive termination remain effective.

18. Export controls and sanctions

You may not use, export, re-export, or transfer the Service where that transaction is prohibited by applicable U.S. export-control or sanctions laws or other applicable law. Do not use the Service on behalf of a blocked person or for a prohibited end use. We may restrict availability to comply with law. This provision does not impose a blanket restriction based solely on nationality where the transaction is otherwise lawful.

19. High-risk uses excluded

The Service is not designed or intended for use in hazardous or high-risk environments requiring fail-safe performance, such as the operation of nuclear facilities, aircraft navigation or communication systems, air-traffic control, life-support or medical devices, or weapons systems, in which the failure of the Service could lead directly to death, personal injury, or severe physical or environmental damage. You must not use the Service for any such purpose.

20. Copyright / DMCA

We respond to notices of alleged copyright infringement as described in our DMCA & Copyright Policy. If you believe content transmitted through the Service infringes your copyright, please follow the process described there.

21. Governing law

New York law governs these Terms, subject to mandatory protections of the jurisdiction in which you reside. Subject to Section 22, disputes may be brought in the state or federal courts in New York County, New York. This does not deprive a consumer of a non-waivable right to bring a claim in a local court or of mandatory local consumer protections. The UN Convention on Contracts for the International Sale of Goods does not apply.

22. Dispute resolution — binding arbitration and class-action waiver

PLEASE READ: this section provides individual arbitration where enforceable and includes an opt-out right. Contact Ace@englishfamily.us first so we can attempt to resolve a dispute within 30 days. This informal process does not prevent urgent relief, a complaint to a regulator, or a claim before a limitation period expires.

Unless you opt out, covered disputes will be resolved by individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and due-process standards, available at https://www.adr.org/consumer. The Federal Arbitration Act governs this agreement. Any required consumer-clause registration, business fees, and compliance with AAA requirements are our responsibility. You pay no more than the consumer filing fee permitted by those rules; we pay the business costs and any amount required by law or to avoid prohibitive costs.

You may choose a remote hearing or a hearing reasonably accessible to your residence as provided by the rules. Either party may use an eligible small-claims court. The arbitrator may award individual relief a court could award; judgment may be entered in a competent court. Claims for public injunctive relief, other non-arbitrable claims, and rights that cannot legally be waived remain available in court. If AAA declines administration because of our failure to comply, you may proceed in court and we will not compel an alternative forum.

Where lawful, covered arbitration is individual, not a class or representative proceeding; the arbitrator may not consolidate unrelated customers without consent. Any class or jury-trial waiver applies only as legally enforceable and does not limit regulators or non-waivable public remedies. If a waiver is invalid, the affected claim may proceed in court without invalidating the remaining Terms.

Opt out within 30 days of first affirmatively accepting these Terms: email Ace@englishfamily.us with your name, account email, and a statement that you opt out of arbitration. Opting out carries no penalty and leaves the rest of these Terms in effect. A later policy update will not revoke an existing opt-out or retroactively apply arbitration to an existing dispute.

23. Changes to these Terms

We will identify revisions by version and date and notify affected customers directly of material changes in advance where required. New material payment or dispute-resolution obligations require any affirmative agreement mandated by law. Changes do not retroactively remove accrued rights or resolve an existing dispute under new rules. If you decline a materially reduced prepaid service, contact Ace@englishfamily.us for cancellation and the unused affected prepaid amount. Statutory rights always prevail over these Terms.

24. Miscellaneous

• Entire agreement. These Terms, together with the policies incorporated by reference, are the entire agreement between you and us regarding the Service and supersede all prior understandings.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be enforced to the maximum extent permitted.
• No waiver. Our failure to enforce any right or provision is not a waiver of it.
• Assignment. You may not assign these Terms without our prior written consent; we may assign them freely, including in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.
• No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.
• Relationship. These Terms do not create any partnership, joint venture, agency, or employment relationship.
• Notices. We may provide notices to you by email, through the Service, or by posting on the website; you may contact us at the email below.

25. Contact

Questions about these Terms? Contact us at Ace@englishfamily.us. General information about Axiom is available at https://www.axiomremote.com.