Privacy Policy

1. Overview

Axiom is operated by Andrew English, an individual sole proprietor doing business as Axiom. The contracting party for the software Service is Andrew English; Axiom is a brand, not a separate corporation or limited liability company. For purchases sold through Link using Stripe Managed Payments, Link is the merchant of record and its payment terms also apply. Contact: Ace@englishfamily.us. Throughout these documents, "you" and "your" refer to the customer or authorized user.

This notice describes our actual data practices; it is not a certification of legal compliance. Andrew English is responsible for account and service data. When an organization uses Axiom to access other people's data, it is responsible for its authority and notices to those people; contact us about a data-processing agreement before using the service for regulated or organizational personal data.

2. A note about your remote sessions

Screen video, audio, input, and supported clipboard data travel between your connected devices with encryption in transit. TURN relays forward encrypted traffic rather than decrypting its media payload. Our current release does not provide session recording or file-transfer uploads. We do not operate session-replay analytics. These statements do not cover screenshots, recordings, or copies made independently by a participant or by other software on their device.

We process connection metadata and signaling necessary to authenticate, route, meter, and secure sessions, including addresses, device and session identifiers, timestamps, duration, bandwidth, and connection state. Authorized support diagnostics are separate from session media. Protect your host and viewer devices and get permission from everyone whose privacy or data may be affected, including before enabling audio.

3. Information we collect

Information you provide

• Account information — such as your email address and authentication details, handled through our third-party authentication provider when you create an account.
• Waitlist / marketing information — the email address (and any details) you submit to join the waitlist or contact us.
• Payment information — if you purchase a paid plan, our third-party payment processor collects and processes your payment details. We do not store full card numbers; we receive limited billing metadata (such as the last four digits, card brand, and billing country).
• Support communications — information you include when you contact us, such as your email and the contents of your message, and structured diagnostics you choose to submit. Diagnostics can include app and Windows versions, hardware and driver information, connection performance samples, and bounded error events. They are stored separately with restricted operator access, encryption, expiry, and deletion controls. They are not intended to contain screenshots, passwords, clipboard contents, or keystrokes; avoid including those in support messages.

Information we collect automatically

• Connection and session metadata — to establish and secure connections and to operate the Service, we process technical data such as IP addresses of connecting devices, device identifiers (device IDs), device and system statistics (for example, operating system, CPU type, and screen resolution), and the time, duration, and status of sessions.
• Security and audit logs — we keep security-relevant logs of security-relevant events (such as device enrollment and connection attempts) to protect the Service and investigate abuse.
• Website and product analytics — we use analytics tools (see our Cookie Policy) to understand usage, such as pages visited, referring URL, approximate location derived from IP, device/browser type, and interactions. Some of this is collected via cookies and similar technologies.
• Marketing attribution — only after optional analytics consent, we store campaign parameters (such as UTM tags and ad-click identifiers) and a randomly generated client identifier in your browser's local storage to understand which campaigns bring visitors to us.

4. How we use information

• To provide, operate, secure, maintain, and improve the Service;
• To establish and relay connections between your devices;
• To create and manage your account and process payments;
• To communicate with you about the Service, respond to support requests, and send waitlist and product updates you have asked for;
• To detect, prevent, and investigate fraud, abuse, security incidents, and violations of our Terms and Acceptable Use Policy;
• To understand usage and improve our product and marketing; and
• To comply with legal obligations and enforce our agreements.

Where GDPR applies, our legal bases are: performance of a contract (to provide the Service you request); legitimate interests (to secure, operate, and improve the Service and prevent abuse); consent (for non-essential cookies and certain marketing, which you may withdraw at any time); and legal obligation.

5. Cookies and similar technologies

We and our providers use cookies, local storage, and similar technologies for essential functions (such as keeping you signed in), analytics, and measuring marketing. You can control non-essential cookies through our cookie banner and your browser settings. See our Cookie Policy for details.

6. How we share information

We do not sell personal information or use it for cross-context behavioral advertising. Providers include Clerk for identity and account access, Stripe for billing and fraud prevention, Vercel for the website and optional website analytics, PostHog for optional product analytics, and our hosting, database, and relay providers for operating the service. The exact infrastructure and regions may change; request the current vendor inventory at Ace@englishfamily.us. Optional analytics are enabled only after opt-in and disabled by withdrawal, Do Not Track, or Global Privacy Control.

Providers receive information needed for their functions. Payment and authentication providers may also have independent legal, security, and fraud-prevention purposes under their own notices; we do not claim that every provider acts exclusively as our processor. We may disclose limited information when legally required, to investigate abuse or protect people, in a lawful business transfer with appropriate protections, or at your direction.

7. International data transfers

The Service and providers may process information in the United States and other countries. Before offering service in a jurisdiction that requires transfer safeguards, we must establish the applicable contractual and organizational safeguards. We do not represent that merely using this website waives your data rights or establishes a lawful transfer mechanism. Contact Ace@englishfamily.us about processing regions and transfer terms before transmitting regulated information.

8. Data retention

Account and device records are retained while needed to provide and secure your account. Session metadata history depends on the published plan history limit; that display limit does not mean billing or security records are deleted at the same time. Billing consent records preserve the terms and disclosures you accepted and are retained for at least three years and at least one year after the subscription ends, whichever is later, and longer where needed for tax, disputes, or legal holds.

Support diagnostics use a separate expiry and deletion process: the report expiry is displayed in the support interface; expired or user-deleted reports are removed by its retention job. Optional marketing attribution is removed from this browser when you withdraw analytics consent. Vendor retention, backups, and security or tax records may have different periods. Ask Ace@englishfamily.us for your applicable retention or deletion status; account deletion does not erase records we must lawfully retain.

9. Security

We use technical and organizational measures designed to protect information, including encryption of session traffic in transit, access controls, and security logging. However, no method of transmission or storage is completely secure. Given the nature of the internet, we cannot guarantee absolute security, and you use the Service at your own risk. You are responsible for keeping your credentials, device IDs, and connection passwords secure.

10. Your rights and choices

Depending on applicable law, you may request access, correction, deletion, portability, restriction or objection, withdrawal of consent, and an appeal of a rights decision. Send requests to Ace@englishfamily.us. We verify ownership proportionately and respond within the applicable statutory deadline; we will explain an extension or refusal and any available appeal. You may complain to a competent data-protection or consumer authority. We do not discriminate for exercising protected rights.

Use Cookie settings in the footer to accept, decline, or withdraw optional analytics at any time, including after earlier acceptance. Browser Do Not Track and Global Privacy Control keep optional analytics off. Necessary sign-in, security, and consent-preference storage remain. Optional analytics do not collect session media, and we omit URL query strings from collected page addresses. Marketing email consent is separate from contract acceptance and can be withdrawn by reply or unsubscribe.

11. Children's privacy

The Service is not directed to children and is intended only for users 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us personal information, contact us at Ace@englishfamily.us and we will delete it.

12. Third-party sites and services

The Service may link to or rely on third-party websites and services that we do not control. Their privacy practices are governed by their own policies, and we are not responsible for them.

13. Changes to this Policy

We will date policy revisions and give affected customers appropriate notice of material changes. We will seek new consent when required before materially changing consent-based processing. A privacy notice describes processing and does not waive your rights through continued use.

14. Contact us

For privacy questions or to exercise your rights, contact Axiom at Ace@englishfamily.us.